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Multipoint lock identification questionnaire

HomeMultipoint lock identification questionnaire

Hoppe Multipoint Door LocksHoppe Multipoint Door Lock Replacements

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Multi-Point Door Lock Replacement Questionnaire.

- Step 1 of 21

IMPORTANT Please fill out this form with information and measurements, as best as you can. There are some question fields that are purposely repeated elsewhere. This is check for Accuracy and Continuity.

Fill out ALL fields, Select All photos that apply, Before selecting "Next". YOU WILL NOT BE ABLE TO ADVANCE, IF ANY REQUIRED FIELDS ARE NOT FILLED OUT OR PHOTOS ARE NOT SELECTED.

Select "NEXT" Below to Start the Questionnaire.

Customer Details - FOR RETURN CONTACT ONLY - We do not store, share or sell your information

Name *

First

Last

Shipping address where parts will need to be delivered *

Address Line 1

Address Line 2

City

State

Zip Code

Phone *

Email *

Is the Shipping Address located in the state of California? *

California Residents, Please be advised that materials and/or components in the manufacturing of all the products that we sell, May contain cancer causing chemicals or materials. For more information on California's Proposition 65, Please visit https://www.p65warnings.ca.gov Please check the Warning label below if you are aware and consent to Prop 65 Warnings. *

Prop65 Warning

Are you a Locksmith company or a Homeowner? *

Homeowner Looking for a Lock Replacement.
We are a Locksmith or Service company that replaces and repairs Multi-point locks

If you are a registered locksmith, and need a source for multi-point door locks, We can set you up on our system and assign you a product discount coupon code, for all of your purchases.

***** FOR REGISTERED LOCKSMITH PROFESSIONALS ONLY****

We Welcome All "Do It Yourselfers" and will guide you through this information gathering process, and get you the replacement lock that you need.

Why do you think the multi-point lock is broken? Select all that apply.

Sounds crunchy when I lift the handle
Handle is drooping or is sagging downward.
Dead bolt will not throw.
Lock is jammed and I cannot open the door.
Lock makes a clicking noise when I activate it.
The Lock works when I have the door open, but not when in closed position.
All the above, The lock is toast and I am Positive that it needs to be replaced.

Door Panel Height

How to measure door panel height

Select Photo to Proceed

What is the Total Height (in inches) of the Door Panel Only? We will need to know the total height of the lock strip on the edge of the door. Do not include any weather stripping. Basically measure the entire height of the multipoint lock strip on the edge of the door panel. *

Door Panel Thickness

What is the door panel thickness? This measurement is needed when ordering handle set replacements or European lock cylinders. NOTE: Measure just the thickness of the door panel, Typical door thickness is 1 3/4 inches or more. *

Select Photo to Proceed

Select The Door Panel Thickness *

1 3/4 Inches
2 1/4 Inches
3 Inches or More

Backset

What is your current lock "Backset? Open the door and measure from the edge of the door to the center of the handle post. This is a horizontal measurement to find out the distance from the lock strip faceplate to the center of the handle. *

Select Photo to Proceed

What is the backset measurement? This must be an ACCURATE Measurement. Round to the nearest 1/16 of an inch. *

30mm - 1 3/16" (KFV, GU, FERCO, )
55mm - 2 3/16" (GU, FERCO)
35mm - 1 3/8" (HOPPE, GU, FERCO, FUHR)
60mm - 2 3/8" (HOPPE, GU, FERCO)
40mm - 1 9/16" (GU, FERCO, KFV)
70mm - 2 3/4" (HOPPE, FUHR)
45mm - 1 3/4" (Hoppe, GU, FERCO, FUHR
Other ??????
50mm - 1 15/16" (GU, FERCO, KFV

Enter Other Back set measurement, IN INCHES *

"PZ" Measurement

What is your current lock's "PZ" Measurement? This is the vertical measurement from the center of the handle post- to - the center of the key hole or thumb turn knob. MOST COMMON "PZ" MEASUREMENT IS 92MM OR 3 5/8". *

Select Photo to Proceed

What is your Pz Measurement? *

68mm - 2 11/16" ( Fullex )
72mm - 2 13/16" (Not common in USA)
92mm - 3 5/8" (Hoppe, GU, Ferco, Fuhr, KFV, Winkhas) MOST COMMON PZ
153mm - 6" (Endura / Trilennium)
OTHER THAN LISTED ABOVE

Enter "OTHER" PZ Measurement - IN INCHES Please *

Deadbolt

What is your current lock's deadbolt throw measurement? *

Select Photo to Proceed

What is the dead bolt throw measurement? *

1/2" Typical on single panel doors
1" On both Single and Double Doors
3/4" GU / FERCO

Handle/Key Configuration

Is The Handle Above the Key/Thumb Turn, Or Below? *

Select Photo to Proceed

Is the handle ABOVE or BELOW the lock thumb turn? *

Handle is ABOVE lock thumb turn?
Handle is BELOW lock thumb turn?

This is necessary to determine which manufacturer and series you will need.

Lock Cylinder Type? *

Select Photo To Proceed

Lock Cylinder Type Location. *

European Profile Cylinder Below Handle. (Hoppe)
American Cylinder Above Handle
American Cylinder Below Handle

Handle Height

What is the Handle Height Measurement? Look for a stamped line on the lock strip face plate, on the edge of the door. *

Select Photo to Proceed

Measurement from bottom of the door panel to center of handle. *

36 Inches
35" Inches
Other

Handle Height measurement other than 35" or 36" *

Measure from bottom of panel to center of lever handle.

Double or Single Door

Double Door or Single Door? SELECT ONE *

Select Photo If Double Door
Select Photo If Single Door

Active (Primary Panel) or In-Active (Secondary Panel)? *

Select Photo to Proceed

Is this for an ACTIVE door panel or INACTIVE *

Active Primary Door, Has Key Entry, Deadbolt, Thumb turn to lock door.
Inactive Secondary Door, No key entry, May open only after active door is open.

Active lock for a Single Door? *

Lock Activation

Activation Type *

Select Photo to Proceed

How does the locking points engage? *

Manual Activation - Lock engages when lifting up on the lever handle, then locking with thumb turn.
Automatic Activation - Lock engages when door is closed, then lock with thumb turn.
Single Point - Just Close the door turn key or thumb turn to extend the deadbolt.
Key Wind - Rotate the key or thumb turn several rotations to extend the locking points
Electronic - Electric motorized lock activation. Like "FUHR" Or "FERCO"

Is There a Stamped Logo on the Lock Edge that Says . " KFV"? *

Yes it Does
No / I Don't Know / Can't Find Anything

Is There a Stamped Logo on the Lock Edge that Says . " FUHR"? *

Yes it Does
No / I Don't Know / Can't Find Anything

Mis-Handling / Dead Latch

Is Your Current Lock Equipped with a "Dead Latch" or "Mis-Handling Device"?...This is the small spring loaded wedge latch between the deadbolt and the striker latch *

Select Photo to Proceed

Does your existing multipoint door lock have a mis-handling device located just above the dead bolt on the edge of the door panel? *

Yes, I see that I do have a spring loaded mis-handling device on my existing door lock.
No, Apparently I have an older model before this feature was introduced.

Door Brand

Manufacturer or Brand name of door if known. Look for an emblem or sticker on the frame header or around the hinges. *

Weather Shield
Hurd
Caradco
PGT
SIW (Now Owned by Marvin)
CGI
Kolbe
Fleetwood
Peachtree
Thermatru
Lag Design
Lawson
ES Windows & Doors
YKK
WinDoor
Andersen
Marvin
LaFenestra
I cannot find any stickers, any where on the frame or door panels. What's next?

With / Without Shoot Bolts

Does the door have "Top and Bottom shoot bolts"? These are Activated When You Lift UP on Lever Handle. *

Yes, It locks into the top frame header and the frame sill.
No, It only locks into the side jamb only.

Top and Bottom Shootbolts Are On ALL "5 Point Locks" , Some " 3 Point Locks" and "2 Point In-Active Locks".

"NO Shootbolts" Indicates You Have A: "3 Point Edge Lock" , an "Automatic Lock" - Or A - "Single Point Lock"

Edge Locking Type

Other than the Latch and Deadbolt, Are there any other locking points, below the deadbolt, located on the edge of the door panel? *

Roller Pin
Tongue
Round Bolt
Hook Bolt
Nothing

Locking Points Configuration

What Locking Point Configuration Do You Have? SELECT ONLY ONE OPTION BELOW *

3 Point - Edge Only. NO TOP OR BOTTOM SHOOTBOLTS
3 Point - With Shootbolts. EDGE LOCKING WITH DEADBOLT ONLY
5 Point - 2 Edge Locking Points - 2 Shootbolts - 1 Deadbolt
Single Point - Deadbolt Only
2 Point - Shoot Bolts Only
Other - Not Shown

Other Locking Point Configurations *

Has (1) Lower and (2) Upper Edge Locking Points (Edge Locking Only)
Has (1) Lower and (2) Upper Edge Locking Points (With Shootbolts) FOR TALL DOORS OVER 8 FEET.
Has (2) Lower and (2) Upper Edge Locking Points. EDGE LOCKING ONLY
Has (2) Lower and (2) Upper Edge Locking Points. ( WITH SHOOTBOLTS)

Automatic Locks Have a "Release Trigger" Between the deadbolt and Upper Locking Point. *

Yes - It Is A Roller Pin Trigger Release, At About 6 9/16" Above The Handle Height Indication Line.
No, It Must Be an Additional Upper Locking Point, and Not a "Roller Trigger Release"

Edge Locking Point Locations MEASURE FROM THE BOTTOM OF THE DOOR UPWARDS TO EACH LOCKING POINT.DO NOT MEASURE THE DEADBOLT OR STRIKER LATCH

LOWER" Edge Locking Point Location Measurements. MEASURE FROM BOTTOM OF DOOR PANEL UP TO EACH LOCKING POINT.

Enter Measurement in the Field Below.

Edge Locking Point #1 Measurement - In Inches - MEASURED FROM THE BOTTOM OF THE DOOR , UP TO THE LOCKING POINT. *

Enter "NONE" If there are " No Edge Locking Points." FIELD CANNOT BE EMPTY.

"UPPER" Edge Locking Point Location Measurements. MEASURE FROM BOTTOM OF DOOR PANEL UP TO EACH LOCKING POINT.

Enter Measurement in the Field Below.

Edge Locking Point #2 Measurement - In Inches *

Enter "NONE" If there are " No Edge Locking Points." FIELD CANNOT BE EMPTY.

Edge Locking Points - In Addition to Upper and Lower Edge Locking Points.

OPTIONAL - "Additional Edge Locking Point #1" Measurement - In Inches - From Bottom of Panel UP

Example: Additional Tongue,, Roller Pin or Roller Trigger Release

OPTIONAL - "Additional Edge Locking Point #2" Measurement - In Inches - From Bottom of Panel UP

Additional Tongue or Roller Pin Edge Locking Point.

Lockstrip Face Plate

Is the entire "Lock Strip Faceplate" visible from top to bottom of the door panel? *

Yes, The Lock strip faceplate is visible on the entire edge of the door panel.
No, I can only see the Latch and deadbolt.

What Is the Lock Strip Face Plate Width? *

Select Photo To Proceed

What is the width of the Face plate on the lock strip? *

16mm - 5/8"
20mm - 3/4"
25mm - 1"
None of the above

The "faceplate" is the metal strip on the entire edge of the door. It is the lock strip plate that the dead bolt and striker engages through.

Please enter the faceplate size that is not listed. *

DOOR EDGE Photo Upload - Take 3 over lapping photos that will show the ENTIRE door panel. .. Stand back about 3 feet...use camera flash if dark , and take 3 photos of the edge of the door.

If you are using an Apple IPhone, Make sure you change your photo settings to save pictures in .JPG or .JPEG formats before uploading. WE CANNOT VIEW .heic APPLE NATIVE PICTURE FORMAT.

Photo Focal Points

Upload (3) Photos illustrated Above. Photos 1-3 CONVERT APPLE .HEIC FORMAT TO .JPEG OR .JPG FORMAT BEFORE UPLOADING. *

Click or drag files to this area to upload. You can upload up to 4 files.

Lock Brand

Located somewhere on the lock strip face plate, Is there a name brand stamped on the lock? *

GU
Hoppe ( Stamp between striker and deadbolt )
Amesbury
Amesbury-Truth
WinkHaus
Trillenium
Ferco
FUHR
Ashland
ROTO
Not Sure, Can't Find Anything
Found a Symbol, Not Sure

If you found a symbol and do not know what it is, Select "Found a Symbol, Not Sure"

If you Currently Have a FUHR multipoint lock presently installed in your door, the entire lock mechanism and components must be replaced. A Hoppe replacement gearbox will not work on an existing FUHR locking system *

I understand
I understand and intend to convert my existing FUHR system over to a Hoppe system

Final Page

Are you aware that you can purchase just the lock gear mechanism (No Face Plate) only? We keep Replacement lock gear boxes in stock and can ship out the same day. *

No, I was not aware of this option
Yes, I am aware of this option
Had No Idea.... I Am Interested

Would you be installing the new lock gear box, or have someone else do it? *

I will Install, I am mechanically inclined and intend to do this myself.
I will have installed, I will hire a handyman or my door repair company to do this.

You can look at our "How To" Videos, and watch the step by step tutorial. This will walk you through the process and help you save time and money.

Are you interested in just purchasing the lock gear box only, just to speed things up? *

Yes, I am pressed for time and need to get a lock gear in my hands...Pronto!!!
No thanks, I am more inclined to getting the lock with the attached face plate. I understand that this may take longer to receive and I am in no immediate rush.

Are you a human or a spam bot? Spam Bot IP addresses will be recorded and blocked from this website. Answer honestly !!! *

I am a human spammer and I hate my job.
I am a Human, Please Let me pass ! I assure you I have a heartbeat and need assistance.
I am a worthless SPAMBOT and I have been programmed to send you unwanted spam to annoy you.

We have established by your input, you are a human and seeking help with multipoint lock identification. *

Please let me proceed
I was lying, I am really a worthless Spam Bot.

So.....Mr. Spammer, Why did you choose such an annoying career path? Have you considered doing something else in life rather than sending unwanted links to websites? Find a different career and do something that contributes something positive to the world. Sound good? *

Yes, You are correct, thanks for bringing that to my attention. I am so sorry to have been a pest.
Nope, this is what I was born to do....and I get paid for it. Ban my IP address...I don't care.
Choose any option, Your IP address will be banned anyway.

Ah Ha !!!!! You dirty spambot. We tricked you and now you are here. Choose your fate. *

IP address banned?
IP address banned and reported to your webhost?
IP address banned and reported to your webhost........AND, report you to ICANN to have your DNS nameservers redirected to the FBI webpage. I double dare you.

You have been granted Human access. Check the box that contains the word "POTS" backwards *

SPOT
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